CONFLICT MANAGEMENT AND ORGANIZATIONAL PERFORMANCE OF SELECTED OIL PALM ORGANISATIONS IN EDO STATE
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ABSTRACT
This research was conducted from a deductive point of view. This deductive approach, in which four hypotheses were tested to ascertain how conflict resolution in the palm oil sector could help to enhance performance, employment, and also how Nigerian’s foreign earnings can improve with agricultural produce is novel in itself. The researcher hopes that the research outcome could be used to effect policy change, and would constitute a pathway which could be used by policy makers to boosting the foreign earnings capacity of Nigeria. It is hoped that, in publishing these findings of this study a pathway will be found through which key decision makers in the palm oil industrial sector and Nigeria will communicate and collaborate to work together to take actions that will alleviate conflict in an organisation, enhance the performance of the palm oil organisation, add more values in employment, and foreign earnings of the economy. Conflict is generally avoided by people and managements of any organisations. This study investigated the effect of industrial conflicts on the performance of some oil palm organisations in Edo State of Nigeria. The causes of the conflict, the effects on production and management of conflict for optimum performance of the organisations are examined. This study adopted survey research design and convenient sampling technique. The instruments used for collecting data from the primary sources are structured questionnaire, records of the organisations, journals, magazines, text books and internet search provided data from the secondary sources of information. From the staff strength of 660 employees of the selected oil palm organisations, Taro Yamane’s Formula was used to derive the sample size of 249 employees. Tables, frequency tables, percentage distribution were used in analyzing the data, regression and Pearson’s Product moment Correlative Coefficient were used in predicting and testing the hypotheses with the use of SPSS version 22, to find the effect of independent variables on the dependent variables. The study revealed that trade dispute management significantly influenced employee turnover, grievance management significantly influenced employees’ morale, pilferage minimization significantly influenced market share and strike action negatively influenced revenue generation. This study revealed that industrial conflict management does influence organisational performance of the selected oil palm organisations in Edo State. Therefore, the following recommendations are suggested: that management of this selected oil palm organisations should set up strategies for identifying the presence of disputes or grievances in these organisations, find out the causes of the conflict or grievances and possible method of resolving or managing it, responsibilities should be clearly segregated among the staff of the organisations and accounting control mechanism should be overhauled and made more effective to eliminate or minimize pilfering to lowest minimum possible, and strike action in whatever form should not be allowed to occur because it is counterproductive. Generally, management should promote industrial harmony in the organisation to provide conducive environment devoid of dysfunctional conflict for optimum performance in the selected oil palm organisations in Edo State.
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